Job Purpose

This role is responsible for managing STC’s medium to large-scale account sales. The candidate will contribute to the development and execution of a consolidated account management strategy to help achieve the company’s overall profit targets. The role also includes budget oversight and building long-term strategic relationships with major clients.

Key Responsibilities

• Develop and manage relationships with medium accounts across industries.
• Identify and pursue new business opportunities to increase STC’s revenue.
• Support the negotiation and closure of commercial opportunities.
• Coordinate with internal departments to align sales goals with business strategies.
• Update account plans based on evolving client needs and market trends.
• Deliver tailored telecom solutions to ensure high customer satisfaction.
• Lead internal process improvement initiatives when required.
• Manage and coach a high-performing sales team to meet revenue targets.
• Act as Project Coordinator for medium-scale sales projects and tenders.
• Review technical reports and sales forecasts to inform senior management.
• Collaborate with marketing teams to align product development with client demands.
• Supervise and allocate account management budgets effectively.

Additional Responsibilities

• Manage medium tender processes in coordination with legal and regulatory teams.
• Oversee proposal development for medium-scale accounts.
• Create strategic short and long-term account management plans.
• Provide technical sales expertise and mentoring to team members.
• Deliver training to internal and external (partner) sales teams.
• Monitor sales performance and prepare regular progress reports.

Required Qualifications

• Education: Bachelor’s degree in Sales, Marketing, or a related field.
• Experience: 6–7 years in telecom or technology sales, including key account management.
• Certifications: Relevant sales or telecom certifications are a plus.

Key Skills

• Intermediate business acumen and sales planning.
• Advanced understanding of STC’s telecom products and services.
• Strong customer targeting and needs analysis skills.
• Proficiency in developing and implementing account management strategies.

Job Purpose

The Interactive Channels Manager is responsible for developing and executing strategies to optimize STC’s enterprise interactive platforms, such as IVR, SMS, and WhatsApp. The role involves improving user experience, driving engagement, and aligning the channels with business goals based on customer feedback, market trends, and KPIs.

Key Responsibilities

Managerial Duties

• Contribute to the Omni-Channel & Content Management strategy in line with corporate objectives.
• Lead the Interactive Channels Management function, ensuring high-quality output and operational excellence.
• Drive change and foster continuous improvement within interactive channel strategies.
• Ensure compliance with internal policies and quality standards.

Core Operational Duties

• Design and implement the strategy for all interactive digital platforms.
• Lead enhancements across IVR, SMS, WhatsApp, and other customer engagement channels.
• Create and update channel guidelines to ensure consistency and usability.
• Conduct regular audits and assessments to identify areas of improvement.
• Analyze market trends and voice-of-customer (VOC) data to define new features.
• Collaborate on the design of interactive trees/flows based on customer journeys and personas.
• Work closely with content teams to develop user-focused messaging.
• Track KPIs and performance metrics to recommend enhancements and resolve issues.

People Leadership

• Set clear goals and performance indicators for team members.
• Oversee talent planning and team development in alignment with strategic plans.
• Foster a high-engagement environment through coaching and regular feedback.

Qualifications

• Education: Bachelor’s degree in Business Administration, Engineering, or related fields.
• Preferred: Master’s degree in Business Administration or related fields.
• Certifications: Relevant digital or telecom certifications are an advantage.

Experience

• Minimum of 6 years of experience in interactive channel management, preferably in the telecom industry.
• Strong understanding of omnichannel experience and digital customer engagement tools.

Job Purpose

The Account Executive is responsible for developing short-term strategic plans for assigned client accounts, identifying sales opportunities, and leading the tendering process. The goal is to enhance STC’s revenue while ensuring optimal customer satisfaction and contract execution across telecom projects.

Main Responsibilities

• Develop and manage relationships with medium-scale business accounts across sectors.
• Sell STC services and solutions aligned with marketing strategies to meet revenue targets.
• Identify upsell and cross-sell opportunities with current clients to grow account value.
• Participate in the tendering process and coordinate with legal and regulatory teams to ensure contract compliance.
• Develop short-term sales and service delivery plans in collaboration with internal stakeholders.
• Oversee proposal development with inputs from technical and commercial teams to maximize tender success.
• Supervise cross-functional teams to deliver tailored telecom solutions that meet client requirements.
• Generate account reports and sales forecasts for senior leadership on a regular basis.
• Handle account issues or complaints and provide resolutions to ensure client retention.
• Ensure client satisfaction with delivered services by coordinating with technical departments.
• Resolve complex sales-related issues and customer escalations in collaboration with relevant units.
• Monitor competitor strategies and market conditions to recommend adjustments in the sales approach.
• Support team engagement, skill development, and coaching to ensure strong team performance.
• Foster collaboration with other account managers to share insights and best practices.
• Supervise daily team activities and ensure accuracy in account servicing operations.

Qualifications

• Education: Bachelor’s degree in Sales, Business Administration, or a related field.
• Certifications: Relevant sales or telecom certifications are a plus.

Required Experience

• 4–6 years of experience in sales, account management, or tender coordination.
• Experience in the telecommunications industry is strongly preferred.

Job Purpose

This role is responsible for managing strategic and financial planning for the Digital & FinTech portfolio at STC. The Strategy Manager ensures alignment between strategic goals and portfolio execution, oversees planning cycles, and acts as the central point of communication for all related corporate, legal, and operational activities within digital subsidiaries and ventures.

Main Responsibilities

• Lead alignment of financial and strategic planning across the Digital & FinTech Portfolio.
• Facilitate and report on strategy execution through quarterly Strategy Review Meetings (SRMs).
• Translate strategic goals into measurable targets and outcomes.
• Support new market strategy planning and assess fulfillment of operational objectives.
• Oversee both Strategy to Execution (S2E) and Business-as-Usual (BaU) budgeting cycles.
• Convert strategic directives into actionable programs and initiatives aligned with STC goals.
• Review the progress of digital subsidiaries and operational companies (OpCos) against strategic KPIs.
• Maintain and monitor a cluster-level risk log and coordinate risk mitigation with GRC teams.
• Coordinate GRC-related actions and compliance tasks across all relevant subsidiaries.
• Provide regular reporting on subsidiary performance and compliance to corporate functions.
• Consolidate and update the investment legal structure of the cluster on a quarterly basis.
• Collaborate with stakeholders regarding ownership changes, acquisitions, spin-offs, and mergers.
• Serve as the primary liaison for all communication with subsidiaries on corporate and legal matters.
• Coordinate with legal teams post-acquisition or greenfield ventures to ensure legal alignment.

Qualifications

• Education: Bachelor’s degree in Finance or Business Administration.
• Preferred: Master’s degree in Finance or Accounting.
• Certifications: PMP or other recognized project management certifications.

Required Experience

• 6–8 years of experience in project management and strategic planning within the telecommunications sector.
• Strong background in financial analysis, strategy reporting, and stakeholder engagement.

Key Skills

• Strategic planning and execution
• Performance analysis and KPI reporting
• Business and financial acumen
• Stakeholder and cross-functional communication
• Analytical and quantitative thinking