1000+JOBS

BMW Group Importer KSA Service Advisor

Position Summary: The Service Advisor plays a critical role in the aftersales department, acting as the bridge between customers and the service team. They are responsible for ensuring a smooth service experience by understanding customer needs, explaining required maintenance and repairs, and ensuring timely service delivery. The role requires excellent customer service skills, technical knowledge, and an ability to coordinate between various departments to maintain high service standards.Learn more:linkedin

Duties & Responsibilities:

  1. Customer Interaction:
    • Greet customers warmly and professionally upon arrival.
    • Listen to customer concerns regarding their vehicles and document all relevant details accurately.
    • Provide expert advice on maintenance and repair needs, ensuring customers understand the work required.
    • Offer solutions to customer concerns and ensure transparency in service recommendations.
  2. Service Coordination:
    • Communicate effectively with technicians and service teams to ensure customer requests are accurately relayed.
    • Schedule service appointments efficiently, balancing customer needs with workshop capacity.
    • Keep customers informed of their vehicle’s service progress and estimated completion times.
    • Ensure all necessary parts are available for scheduled repairs and maintenance.
  3. Technical & Administrative Responsibilities:
    • Prepare and present detailed cost estimates, obtaining customer approval before proceeding with work.
    • Maintain accurate service records, ensuring all repairs and maintenance are documented properly.
    • Conduct quality checks and vehicle inspections to ensure work has been completed to BMW’s standards.
    • Follow up with customers post-service to ensure satisfaction and address any additional concerns.
  4. Customer Satisfaction & Brand Representation:
    • Provide an exceptional customer experience aligned with BMW’s premium service expectations.
    • Handle customer complaints professionally, escalating issues when necessary to ensure resolution.
    • Promote BMW service packages, extended warranties, and genuine parts to enhance the customer experience.
    • Uphold BMW Group’s values, maintaining a professional and polished appearance at all times.

Minimum Qualifications:

  • Education & Experience:
    • Bachelor’s degree in Automotive Engineering, Business Administration, or a related field (preferred).
    • 2+ years of experience in an automotive service advisory role, preferably with a premium or luxury brand.
  • Technical Skills & Knowledge:
    • Strong understanding of automotive service procedures, maintenance schedules, and repair processes.
    • Familiarity with BMW vehicles, technology, and service standards is a plus.
    • Proficiency in using automotive service software and customer management systems.
  • Soft Skills & Competencies:
    • Excellent communication and interpersonal skills, with the ability to build lasting customer relationships.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work under pressure and manage multiple customer requests efficiently.
    • High level of professionalism and a customer-centric mindset.
  • Language & Other Requirements:
    • Proficiency in English (required); knowledge of Arabic is highly desirable.
    • Valid Saudi driver’s license.
    • Willingness to work flexible hours as needed.

The Service Advisor role at BMW Group Importer KSA is an exciting opportunity for individuals passionate about automotive excellence and customer service. This position offers a rewarding career path in one of the world’s most prestigious automotive brands, with opportunities for professional growth and skill enhancement.

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