Senior Director Emergency Services (CDU/Sickle Cell)

The Senior Director of Emergency Services (CDU/Sickle Cell) is a high-level leadership role responsible for overseeing the strategic, operational, and clinical performance of the Clinical Decision Unit (CDU) and Sickle Cell Services within the Emergency Department. This position requires a dynamic and experienced leader capable of driving clinical excellence, operational efficiency, and improved patient outcomes. The Senior Director will be responsible for developing and executing strategic plans, managing resources effectively, ensuring compliance with healthcare standards, and enhancing patient and staff satisfaction. The role involves close collaboration with other hospital departments, healthcare providers, and executive leadership to ensure seamless delivery of emergency care and specialized sickle cell management.

The Senior Director is expected to lead a multidisciplinary team, providing strategic direction, fostering a culture of excellence, and ensuring that the CDU and Sickle Cell Services meet the highest standards of patient care and operational efficiency. This position requires deep expertise in emergency services, strong leadership skills, and the ability to manage complex healthcare operations.Learn more: https://hospital.uillinois.edu/about-ui-health

Full job description

Senior Director Emergency Services (CDU/Sickle Cell)

Hiring Department: Emergency Services (CDU/Sickle Cell)

Location: Chicago, IL USA

Requisition ID: 1031461

Posting Close Date: 4/10/2025

Salary: The salary range of employees currently holding equivalent positions is $192,800-$271,500

Duties & Responsibilities

Strategic Leadership and Planning

Develop and implement strategic plans for the CDU and Sickle Cell Services to align with the hospital’s overall mission and goals.
Define and monitor key performance indicators (KPIs) to evaluate service efficiency and patient outcomes.
Establish and execute long-term goals to enhance patient care, reduce operational costs, and improve clinical outcomes.
Collaborate with hospital executives to align departmental strategies with broader institutional goals.

Operational Oversight

Manage the daily operations of the CDU and Sickle Cell Services, ensuring efficient patient flow and resource utilization.
Implement best practices and protocols to improve patient care and operational performance.
Ensure timely and effective triage, diagnosis, and treatment of patients in the CDU and sickle cell care programs.
Oversee compliance with healthcare regulations and hospital policies.
Monitor patient volumes and staff workloads, adjusting resources as needed to meet demand.

Clinical Excellence and Quality Improvement

Develop and implement clinical protocols and guidelines to improve the quality of care for sickle cell patients and CDU admissions.
Introduce evidence-based practices to enhance patient outcomes and reduce complications.
Lead quality improvement initiatives to ensure high standards of patient care and safety.
Analyze patient data and feedback to identify areas for improvement.

Team Leadership and Development

Lead, mentor, and motivate a multidisciplinary team, including physicians, nurses, and administrative staff.
Recruit, train, and retain high-performing clinical and non-clinical staff.
Create a positive work environment that encourages teamwork, accountability, and professional growth.
Address staff concerns, resolve conflicts, and foster a culture of respect and excellence.

Financial and Resource Management

Develop and manage the CDU and Sickle Cell Services budget, ensuring cost-effective resource allocation.
Monitor financial performance and implement cost-saving strategies where appropriate.
Identify funding opportunities and secure resources to enhance patient care and department operations.
Optimize staffing levels and equipment use to maximize efficiency without compromising care quality.

Patient Experience and Satisfaction

Implement patient-centered care models to enhance the patient experience.
Address patient complaints and feedback promptly and effectively.
Monitor patient satisfaction scores and implement strategies to improve them.
Work closely with patient advocacy groups and community organizations to address the unique needs of sickle cell patients.

Stakeholder Engagement and Collaboration

Act as the primary liaison between the CDU, Sickle Cell Services, and other hospital departments.
Build strong relationships with external partners, including healthcare organizations, advocacy groups, and community leaders.
Represent the hospital in regional and national forums related to emergency services and sickle cell care.
Collaborate with research teams to support clinical trials and innovative care models.

Minimum Qualifications

Education

Bachelor’s degree in Nursing, Healthcare Administration, or a related field (Master’s degree preferred).
Advanced certification in emergency medicine or sickle cell management is a plus.

Work Experience

Minimum of 7 to 10 years of experience in emergency services management or a related field.
Proven track record of success in managing complex healthcare operations and leading multidisciplinary teams.
Experience in developing and implementing clinical protocols and quality improvement initiatives.
Strong background in financial management and resource optimization.

Skills and Competencies

Exceptional leadership and strategic thinking abilities.
Strong interpersonal and communication skills to engage with staff, patients, and stakeholders effectively.
Ability to make high-pressure decisions and resolve conflicts swiftly and professionally.
Excellent problem-solving skills with a data-driven approach to decision-making.
Deep understanding of emergency care and sickle cell disease management.
Proficient in healthcare compliance, quality standards, and operational best practices.

Preferred Qualifications

Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field.
Certification in Emergency Nursing (CEN) or similar advanced credentials.
Experience in a high-volume, high-acuity emergency department setting.
Proven track record in patient satisfaction improvement initiatives.